Frequently asked questions
Quick answers about booking, tickets and your visit.
How do I book tickets?
Open Shows, choose a show and a showtime, pick your seats on the seat map and confirm. You need an account with a confirmed email address to book online.
How long are my seats held while I book?
Your seats are held for 10 minutes while you confirm and pay. If the time runs out, the seats are released and you can choose them again if they are still free.
How can I pay?
Online bookings are paid securely by bank card or mobile wallet on the payment page. Cash is accepted only at the theater counter. Your booking is confirmed only after the payment is confirmed.
How will I receive my tickets?
After payment your tickets are sent to your email as a PDF with a QR code. You can also open them any time under My tickets in your account.
Can I cancel or get a refund?
Cancellations and refunds follow our policy. Please see the Cancellation and Refund Policy page for the details.
What do I do at the entrance?
Show the QR code of each ticket on your phone or on paper at the gate. Each ticket is scanned once and admits one person. A ticket that was already scanned cannot be used again.
Can I order food and drinks?
You can see the food and drinks menu on the Menu page of this website.
How can I contact you?
Use the Contact page to send us a message or to find our contact details. For the rules about bookings and refunds, please read the Terms of Service and the Cancellation and Refund Policy.
More details are on the Cancellation and refund policy page. Still need help? Visit the Contact page.