Last updated: 13 October 2026
This text is a draft and is being reviewed by the theater management. It may change.
What we keep
Your account: full name, email address, phone number, your language choice and a hashed (unreadable) password.
Your bookings and tickets: the show, seats, prices, booking number and the time a ticket was scanned at the gate.
Payments: the amount, status and the reference our payment provider gives us. Card details are handled by the payment provider, not by us.
Why we keep it
To create your account, send you confirmation codes and tickets by email, check tickets at the gate, handle refunds, and keep the accounts of the theater.
We do not sell your data and we do not send advertising emails.
Who else sees it
Paymob (online payments) and Google Gmail (sending our emails from ticket@elmasrah.com) receive only what they need to do their part.
Our staff see bookings only as far as their role needs: cashiers see their own sales, gate staff see the ticket they scan.
Cookies
We use only the cookies the website needs to work: your login session, a security token for forms, and your language choice. No advertising cookies.
If Google Analytics is switched on for this website, it is used only after you accept analytics in the cookie notice. It counts visits and bookings in a general way, without your name, email, phone number or booking number. You can change your choice at any time with "Cookie settings" at the bottom of the page. If you decline, no analytics cookies are set.
Your choices
You can ask us at any time to see or correct your data, or to close your account. Some booking and payment records must be kept for the theater accounts.
Questions? Contact us at ticket@elmasrah.com.