Last updated: 13 October 2026
This text is a draft and is being reviewed by the theater management. It may change.
When is a booking confirmed?
Seats you pick online are held for 10 minutes while you confirm your booking with the code we email you and pay.
A booking is confirmed only after the payment is confirmed as successful. Then we email your tickets (one PDF per seat). If the payment does not go through, the seats are released and nothing is charged by us.
Cancelling a booking
A confirmed booking cannot be cancelled from the website. To ask for a cancellation, contact us with your booking number (for example EM-20260425-00123) as early as possible before the show.
Every request is reviewed by the theater management. When a booking is cancelled, its tickets stop working at the gate and the seats can be sold again.
Refunds
If the theater cancels a show, we will contact you about a refund or another date.
For other requests, the theater management decides whether a full or partial refund is possible.
Online payments are refunded to the card or wallet used, through our payment provider. The time it takes to appear on your statement depends on your bank or wallet provider. Payments made in cash at the box office are refunded at the box office.
Tickets
Each ticket has its own QR code and admits one person once. Keep your QR codes private: whoever shows a valid code first can enter.
Please arrive before the show starts.
Questions? Contact us at ticket@elmasrah.com.